Lesson Materials for Teachers

Sample Email Requests

Send the following sample emails to the online shops and wait for an appropriate answer:

Asking for quantity discount

Ladies and Gentlemen:

We found your online shop while searching the internet and are very interested in your products. We are thinking about ordering a larger quantity of your products if the prices are reasonable. So could you please inform us about possible quantity discounts as well as introductory and cash discounts?

Sincerely

John Metzler

Asking for delivery of ordered goods

Ladies and Gentlemen:

We found your online shop while searching the internet and were very interested in your products. Unfortunately we have to inform you that the goods we ordered exactly 3 weeks ago haven’t been delivered yet. So we tried to find an order confirmation which we could not find. Something must have gone wrong. Could you please have a look into this matter.

We look forward to an early reply.

Sincerely

John Metzler

Asking for help with cancelling an order

Dear Sir or Madam

Yesterday, I ordered 91 items of your product. Unfortunately, I made a typing mistake and instead of 91 items I initially wanted to purchase 19 items. Would it be possible to cancel the order for 72 items?

I apologise for any inconvenience that may cause.

Thank you in advance.

Kind regards

Britta Meier

Asking for help with a return delivery

Dear Sir or Madam

Thank you very much for your delivery which arrived promptly. However, after inspecting the goods I found that two of the items no. ... are damaged. Could you take them back and send a replacement at your expense?

I look forward to hearing from you soon.

Thank you for your trouble.

Kind regards

Jenny Smith